Accessible Document Services

The pioneering leader in providing Braille and large print statements and other documents for financial, utility and telecommunications corporations.

Security & Turn Around Time

Security & Confidentiality

Security and confidentiality are critical when handling private customer information. With over 30 years of transcription experience, Metrolina Association for the Blind's ADS department has developed secure and efficient state-of-the-art capabilities and maintains the highest quality standards. Extensive electronic and physical security measures have been established to ensure confidentiality of sensitive customer data. We meet the strictest security requirements and rigorous inspections of some of the largest banks in the U.S. MAB exceeds the PCI data security standands and maintains PCI Security Compliance on a quarterly basis.

  • Utilize data encryption, multiple firewall system, and fraud detection to give end-point protection
  • Perform internal and external network scans via McAfee/Quals
  • Regularly undergo audits by third-party experts
  • Payment Card Industry Data Security Standards, certified since 2008
  • Data access strictly limited to necessary personnel
  • Disaster Recovery Pan tested regularly

Turn-Around Time

Depending upon how your statements or documents are delivered to us and the complexity of the data, we can normally provide a 1-3 business day Turn-Around -Time (TAT). Because we measure our TAT performance, we can submit performance reports to customers at various intervals. TAT measurement begins when we receive your data and ends when it is mailed from our facility.